Welcome to Marcrist International. We hope to get to know you better over the course of time and now you`ve taken the first step we would like you to join us on a short journey of revelation.

You may simply know us as a leading manufacturer of diamond tools, however, Marcrist has developed over the last twenty-six years from a small company that revitalised the marketing of bonded abrasives, pioneered surface preparation equipment and developed remote operated machinery for the nuclear, chemical and offshore industries.


This journey started in 1979 through to the present day; by the time you reach the end we are certain that you will have "experienced the difference".

MARIO HALBEISEN - HIS VISION

You know the feeling when some product you have ordered just fails to arrive in time, or when you are considered as an inconvenience for ringing your order in late. "I could provide a better service myself..." you think. But how many of us turn our thoughts into actions?

Mario Halbeisen, founder and chairman, did just that. He is a man who likes to innovate, to change the way that industries do business and to bring new exciting products to market. With a dedicated team, assembled over the last twenty-six years he has developed products and introduced new marketing techniques that have resulted in Marcrist being one of the most respected names in the construction industry today.

THE COMPANY

Marcrist is a privately owned company priding itself in Product and Marketing Innovation, Manufacturing Quality and Award Winning Service.

These values driven aspirations are in line with the ISO9001:2000 certification the company holds, in fact Marcrist was the world’s first diamond tool manufacturer to achieve ISO9001 status way back in 1996, covering not just manufacturing and distribution but also design. Rigorous adherence to the principal of supplying the best possible quality products at competitive prices, has contributed towards Marcrist achieving its market leading position.

Marcrist also has sister companies in Stuttgart, Germany and Rupperswil, Switzerland as well as an alliance under the Marcrist brand in Holland, serving the European market. Marcrist also has a network of distributors worldwide.

MARCRIST HOUSE - OUR HOME

When the company started in Thorne, South Yorkshire in 1979, it quickly outgrew the storage capacity and office facilities. Land was bought and Marcrist House was designed and built to facilitate an expandable office, research, manufacturing and distribution centre.

Doncaster may at first seem an unlikely location for such an enterprise but one look at the transportation possibilities via road, rail, sea and air it becomes the obvious choice. In recent years many national and international logistics and distribution companies have moved into the area reconfirming Mario’s forward vision.

SERVICING YOUR NEEDS

When you think of customer service most people think of some call centre far removed from the hustle and bustle of the manufacturing process. Not at Marcrist!

Situated alongside the warehouse and manufacturing plant Marcrist’s experienced personnel and state of the art computer system ensures not only order entry and product enquiries are quick and easy but that customers can choose a variety of ways to place an order and even how they receive invoices!

Although many transactions are carried out the traditional way via telephone Marcrist also use fax, EDI (electronic data interchange) and for account holders, online ordering via the Marcrist website.

Your orders are generally despatched same day allowing next working day delivery and/or timed deliveries - it’s your choice! Special delivery services are available for those far away places in the extremities of the UK, mainland Europe and beyond.

MAKING YOUR LIFE EASIER

Marcrist prides itself in having the most professional and comprehensive sales-force bar none. While enjoying forging relationships with customers we are in no doubt that Customer loyalty is not a given.

We strive to ensure that you are kept up to date with all the technical innovations that Marcrist are famous for. We aim to make your life easier by helping you with product training, trade days and special events. All this and a merchandising team to keep your Marcrist point of sale displays up to date and a real selling tool in your premises.

SUPPORTING YOUR EVERY STEP

Providing back up to sales and customer service is our technical support team. This team allows fast response to your cries for help wherever you are.

These highly skilled troubleshooters can call on over 400 years of expertise within Marcrist to provide technical support whatever the application that may need that extra special solution. Many call on the help of Marcrist regularly, from local tradesman to some of the world’s most technically demanding customers.

HELPING YOU ALONG THE WAY

From the first days of the company’s existence, training for customers has been a fundamental key to the company’s sales success. If you understand the philosophy behind the products they are easier to sell, if you understand how to correctly use the products it’s safer for everyone.

Marcrist offers training both on site and in the Marcrist house facility where all trained personnel are presented with certification of the standard achieved

YOUR JOURNEY DOESN`T END HERE

So if you want cutting edge products and services, visionary ways to market and problem solving, then Marcrist could be the partner you’ve been looking for. To continue on this journey of discovery let us find out what we can do for you and ‘experience the difference’ for yourself.


TECHNOLOGICAL ACHIEVEMENTS

1992FIRST European company to launch blades with double laser welded segments for added safety. (Most manufacturers have since copied Marcrist and are producing double laser welded tools.)
1993FIRST diamond company WORLDWIDE to offer a safety guarantee. (Today … some years later … competitors are only beginning to copy the Marcrist innovation.)
1995FIRST diamond company WORLDWIDE to offer a guarantee :"… Better than the best of the rest … or your money back! …" "… Totally satisfied … or your money back! …"
1995FIRST diamond company WORLDWIDE to offer welded grinding heads for total safety and guaranteed no segment loss!
1995FIRST diamond company in EUROPE to receive the Hire association Europe Safety and Service Award.
1996FIRST diamond company WORLDWIDE to dynamically balance diamond grinding heads to help eliminate vibration White Finger disease and reduce machine failure!
1996Winner of Manufacturers Service award
1997Winner of Northern UK EXPORTER OF THE YEAR Award
1997Only the second diamond manufacturer in the world to achieve ISO9001 QUALITY STANDARD
1997Winner of Department of Trade and Industry Research and Development award
1998FIRST diamond company WORLDWIDE to offer transparency by publishing independently verified performance data. This means the customer will know immediately what product to chose simply by reading three simple, but critical, pieces of information, how much? how long? what cost? (Court cases were started in Germany to halt the publication of the performance data. The cases were held, not on the grounds of the data being wrong or unverified, but on the grounds that the publications would give Marcrist an unfair advantage over the competitors). To-date no OTHER manufacturer has been able to produce meaningful performance data!
1998Winner of the PRODUCT OF THE YEAR for Diamond drilling system from the Plumbing and heating industry
1998Winner of the QUALITY IN CONSTRUCTION award for the dust extraction system for dry diamond drilling from Department of the environment
1999Winner of SUPPLIER OF THE YEAR award to the Hire Industries
2000Winner of Northern UK Exporter Of The Year Award for the second time
2001Marcrist have exported to over 43 COUNTRIES
2003World first - launch of 850 range of products. A radical marketing concept allowing customers to ‘experience the difference’ for themselves
2004World first - Marcrist celebrates 25 years Constructing Excellence